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We believe that products should be built to last, that’s why Trenton is proud to offer a lifetime warranty to back that claim. Your watch is covered by us for the lifetime of the watch under the terms and conditions of this warranty.
The Trenton Lifetime Warranty covers faulty workmanship with normal usage for the lifetime of the watch. In case of defects covered by the warranty, all parts (excluding battery, leather strap and buckle) will be repaired or the watch will be replaced free of charge. In the case of replacement, Trenton cannot guarantee that the replacement will be the original watch model. If your model is not available, a watch of equal value and similar style will be supplied. A copy of the receipt and/or your completed Certificate of Warranty is required as proof of purchase.
- Any model launched before the Autumn/Winter 2016 Range, models launched before this range will be covered by our standard 2-year warranty. To see our range of Trenton watches that offer a lifetime warranty please visit our shop.
- Leather strap, battery, and buckle
- Damage resulting from improper handling, accidents, normal wear and tear
- Water damage unless the watch is marked water–resistant
- Damage by accident or negligence of persons other than authorised Trenton sales or services agents, an unauthorised service, or other factors not due to faulty materials or workmanship.
- Pre-owned vintage watches sold in as-is condition.
Please refer to our watch care page for guidelines on how to get the most out of your watch.
Should you require work under warranty, please send your watch and a copy of your sales receipt and/or your certificate of warranty with a completed watch repair form to your nearest authorised watch service centre. For information on your authorised watch centre, please contact the seller directly or contact us if you purchased the product directly from us.
Watch battery replacement by any service provider other than a Trenton-authorised service centre, such replacement will not void your warranty, provided such replacement (i) is performed by an experienced and legitimate service centre, (ii) is not performed negligently, and (iii) is reassembled properly, including without limitation, replacement of gasket if necessary to achieve suitable water resistance. Trenton has the right to determine, at its sole and absolute discretion, if any such third-party battery replacement voids your warranty.
Do not send the original packaging as it may not be returned. Trenton highly recommends you insure your parcel and protect the watch during shipment. Trenton is not responsible for product loss or damage during shipment. For service work that is not covered under this warranty, the service centre may perform the services you request for a charge dependent on the watch style and type of work requested. Such charges will be advised to you and agreed upon by you before performing the services.